Relationship Manager at Future Forex

For this Relationship Manager role, we are looking for a people’s person with professional written and oral communication skills that will enable them to manage their own branch of clients. This team member will have outstanding administrative and computer literacy skills that allow them to quickly learn and leverage our system to their clients’ ultimate benefit. The goal is to autonomously provide customer-centric service that is personalised according to each of your client’s needs and investment goals. 

Our relationship managers have a somewhat flexible schedule, with peak hours that require them to adopt a high-touch approach with client requests. A hard-worker who is dedicated and a ‘busy bee’ will be an excellent addition to our powerful team combo!

What you’ll do

The Relationship Manager’s prime goal is to streamline and ease the investment experience for any clients assigned to them while also maximising their returns. In line with our client-centric ethos, your earnings will be partially based on how well your clients’ investment performs - we do this to ensure that our employees are driven to help their clients succeed. As part of this role, you will be your clients’ first point of contact with regards to any Future Forex related matters. 

The RM’s roles and responsibilities are as follows:

• To thoroughly understand the investment process in order to guide clients through it (extensive training will be provided).
• Assist clients with registering relevant crypto exchange accounts.
• Explain the onboarding and investment process to clients and answer any related questions.
• Communicate market conditions to clients, send off payment forms to clients using Future Forex’s automated systems and follow-up with clients to ensure payment form is sent before 11am cut-off time.
• Communicate with clients when the trading cycle is complete and discuss results if necessary.
• Follow up with clients to withdraw funds from their crypto exchange account if they do not do so timeously.
• Explain the FIA application process to clients and assist them in collecting necessary documents with the goal of maximising the clients annual foreign investment allowance usage, thereby maximising the clients’ returns and thus the RM’s service fee.

What you’ll need

• Minimum 2 years experience in a client-facing role
• Ideally a tertiary degree in management, finance, administration or similar
• Fluent in English
• Strong administrative and people skills
• Technical literacy & competency (i.e. you’re able to easily learn new systems)
• Excellent problem-solving abilities
• Comfortable as a self-starter working remotely
• Outstanding communication skills within a remote team and with external clients