Relationship Manager - Enterprise Accounts at Clickatell

• Creating sales strategy / plan to generate revenue and address our client’s business needs.
• Create and building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• resolve any issues that arise to ensure customers are satisfied with our services.
• safeguard our revenue and retain our customers
• Advise clients on creating profitable processes
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
• Provide technical support to our customers with the goal to keep customers satisfied with the business's products.
• Anticipating potential issues or providing unprompted support simply to improve the customers experience and further the business success

?The Capabilities of our Champion:

• A customer-oriented attitude
• High level communication and negotiation skills
• Problem-solving aptitude and analysis skills
• Ability to work well with a team
• Technical Capacity.

Our Champions journey so far:

• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• 10+ years proven experience as a Customer Success Manager or similar role

Why you will love being here:

• Competitive salary paid monthly
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Group life cover
• Communication allowances
• Undercover parking
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.
• Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work.