Relationship Manager: Card Acquiring - Pretoria at Nedbank

Job Purpose

• We are looking for a Relationship Manager: Card Acquiring to acquire and deliver payment solutions to the high value client segment  by providing great client experiences and understanding client business needs and to ensure that all point of sale devices are installed and functional by monitoring and maintaining the installation and technical requests within the specified Service Level Agreements to external and internal customers to achieve Nedbank’s customer service objectives, including the marketing of Nedbank Card Acceptance products to meet the needs of customers and stakeholders to achieve business objectives

Job Responsibilities

• You will be required to deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• You must be able to undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions. 
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Ensure monthly returns are completed by adhering to Nedbank's process and compliance requirements.
• Build and maintain relationships with vendors, suppliers , clients and stakeholders by adhering to service level agreements, internal processes ,procedures, regular contact , being available and getting to know them.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 3 years in a card acquiring environment.

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction