Regional Senior Manager | Cape Town at Telesure Investment Holdings (TIH)

Job Purpose

• Provide Senior Leadership presence within a regional office and oversee the day-to-day operations. Drive TIH Cultural initiatives within the business to support Employee Engagement. Champion operational excellence to enhance efficiencies in the regional office to enable improved market share and identifyand pursue opportunities for regional growth and expansion.

Responsibilities

Leadership and Direction

• Communicate the function's strategy and its relationship to the organisation's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organisation's business goals. Build and lead an effective and collaborative team. Champion the organisation’s values and culture within the regional office. Foster a positive, inclusive, and high-performance work environment. Lead by example, demonstrating commitment to the organisation’s mission and vision.

Operations Management

• Manage and oversee all operational and support activities residing in the regional office, assist with day-to-day management and resolve escalated complaints.

Performance Management

• Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. Implement effective succession planning, people management, development, recruitment and retention strategies for brand servicing operations in consultation with HRBP. Manage the performance of all managers through the formal performance management system. Promote transformation.

Strategic Planning

• Develop and/or deliver elements of a strategic planning system with guidance from senior colleagues.

Improvement / Innovation

• Initiate, formulate and implement new business practices within a specific region while managing the development and/or delivery of a significant element of the organisation's change management program.

Budgeting & Costing

• Manage budget plans for a regional office. Could involve development or delivery (or both).

Client & Customer Management (External)

• Manage key client and customer relationships. Use account teams to maintain customer satisfaction and loyalty.

Building Capability

• Build capabilities on a formal basis within a significant functional area of the business. Build capabilities elsewhere in the organisation through mentoring and other informal methods. Ensure that all operating objectives and standards of performance are owned by management as well as employees.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Personal Capability Building 

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and indepth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Business Degree (Essential); Post Graduate qualification in Business (Advantageous)

Experience

• General Experience 3 years' Senior Management Experience (Essential); Experience managing  budgets (Essential) 3 or more years' experience working in a financial services environment (Essential) Managerial Experience 7 or more years management experience (Essential)