Regional DCIM Specialist at Schneider Electric

Your Mission:

• Great people make Schneider Electric a great company, and we are now looking for a Regional DCIM Specialist to be based in South Africa.
• The successful candidate will manage the project, deploy and configure the EcoStruxure IT software suite, perform system integration, provide customer and admin training, and manage WOs.

Your Role – Magic happens when you bring great people together!

• Ensure safe working and follow local guidelines.
• Assign & coordinate the internal work order management tool.
• Installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested.
• Configuration support in Schneider Network Management Cards.
• Work closely with the Regional Delivery Manager / Project Manager.
• Perform onsite and remote troubleshooting in Schneider DCIM software and troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP.
• Develop and enhance project documentation to enrich customer experience.
• Support & utilize cross-border collaboration to maximize customer satisfaction.
• Articulate to an internal and client project team the steps/prerequisites required to complete the scope of work.
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Participate in the technical review process for product enhancements.
• Perform post-configuration review and deliver admin training to partners and end users.
• Liaise with product managers or the Custom Solutions team and provide customer feedback on improvements.
• Identify lead generation in services and software licenses.
• Collaborate with regional sales and provide possible solutions around customer needs and service delivery.

Qualifications

• Your Role – Magic happens when you bring great people together!
• Ensure safe working and follow local guidelines.
• Assign & coordinate the internal work order management tool.
• Installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested.
• Configuration support in Schneider Network Management Cards.
• Work closely with the Regional Delivery Manager / Project Manager.
• Perform onsite and remote troubleshooting in Schneider DCIM software and troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP.
• Develop and enhance project documentation to enrich customer experience.
• Support & utilize cross-border collaboration to maximize customer satisfaction.
• Articulate to an internal and client project team the steps/prerequisites required to complete the scope of work.
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Participate in the technical review process for product enhancements.
• Perform post-configuration review and deliver admin training to partners and end users.
• Liaise with product managers or the Custom Solutions team and provide customer feedback on improvements.
• Identify lead generation in services and software licenses.
• Collaborate with regional sales and provide possible solutions around customer needs and service delivery.

What qualifications will make you successful in this role?

• Associate / Bachelor's degree in a technical discipline or equivalent experience.
• Minimum of three years experience providing DCIM customer support for complex technical solutions in a data centre environment.
• Customer-facing, project management, analysis, troubleshooting technical skills.
• Demonstrated basic technical knowledge of Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
• Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
• Structured cabling components and concepts (patch panels, fibre, copper).
• Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU).
• VMware vSphere ESX/ESXi VM configuration.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Ability to work flexible hours with travel up to 50% required, some globally.
• Data centre surveys and audits.
• Ambitious, self-motivated, and able to quickly learn and apply new skills.
• Good English and local language written and oral communication and interpersonal skills required.
• Working experience in Salesforce and WO management would be an added advantage.
• Certification in Schneider DCIM software is an added advantage.
• Certification in networks & routing concepts would be an advantage but not mandatory.
• VMware Certified Professional or equivalent will be an added advantage.
• Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent) will be an added advantage.
• Nutanix Certified Professional or equivalent will be an added advantage
• Basic Linux Administration – configure IP address, DNS/hostname resolution, and stop/start/enable service will be an added advantage
• Hyperconverged Infrastructure solutions – Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, and Cisco HyperFlex will be an added advantage
• Basic familiarity with PKI and SSL certificates will be an added advantage