Regional Admin Manager at Shoprite Group of Companies

Job Objectives

BUSINESS ACUMEN

• Understands and manages relationships between Key Performance Areas (Sales, Stock, Expenses, People and Compliance Management).
• Analyses and interprets reports and financial statements, such as the Profit and Loss, admin related reports and dashboards to monitor branch performance and identify areas for improvement.
• Takes corrective action, within scope, to improve input and results as needed.
• Implements admin goals and standards at store level.
• Identifies cost saving opportunities and feedbacks to Regional Manager.
• Assesses and improves the efficiency and effectiveness of administration processes.
• Compiles and presents monthly and quarterly reports to the Regional Manager with recommendations, actions plans, deadlines and associated accountabilities.

RISK MANAGEMENT

• Ensures that stores comply with legal and regulatory requirements.
• Conducts routine store audits that check standards and adherence to policies and procedures on, but not limited to, stock receiving, stock control, Point of Sale, cash office and general store administration.
• Ensures that plans to reduce shrinkage and waste are adhered to and remedial action is taken where required.
• Follows up on any actions / plans to mitigate risk.
• Ensures that all branch filing is done timeously and correctly as per policy and set standards.
• Investigates incidents and potential fraud.
• Ensures that asset registers are maintained.
• Ensures all Health and Safety requirements are in place and managed according to Health and Safety legislation.
• Ensures housekeeping of storerooms, back office and cash office are in line with standards.

STOCK LEDGER

• Schedules and plans for stock takes.
• Supervises stock takes.
• Investigates the validity and accuracy of the reconciliation.
• Analyses the stock take reconciliation to determine reasons for out of line situations.
• Corrects out of line situations through an action plan with the branch and regional management.

PEOPLE MANAGEMENT (PEOPLE CENTRICITY)

• Conducts routine store visits to coach and guide employees on upholding / rectifying administrative and compliance standards.
• Optimises resources for improved productivity and goal achievement.
• Participates in the recruitment process for branch employees, particularly store management and stock controller roles.
• Ensures that employees are trained in accordance with training plans and job curricula.

CUSTOMER SERVICE (CUSTOMER CENTRIC APPROACH)

• Ensures all stores deliver exceptional customer service through embedding and recognising desired behaviours.
• Ensures customer complaints are expressly dealt with.

COLLABORATION AND COMMUNICATION

• Collaborates with the regional team to develop plans for enhancements or remedy.
• Communicates clearly with branch employees on related administrative standards.

Qualifications

Essential

• Grade 12 

Highly beneficial

• Business degree or Retail Management qualification.

Experience

Essential

• 2+ years experience in a middle management or store management role.
• At least 2+ years of retail branch manager experience.
• Proven experience in regional or multi-unit retail management.