Recoveries Consultant Uninsured at Telesure Investment Holdings (TIH)

JOB PURPOSE

• To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.

RESPONSIBILITIES : 

Governance : 

• Roles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances. Process specialist.

Settlement Negotiation: 

• Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure

Payment Management

• Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure.
• Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.

Customer Management : 

• Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.

Data collection and analysis : 

• Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.

Correspondence : 

• Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure.
• Payment method conversions i.e. conversion of cash payers to debit orders

Document Management : 

• Ensure all relevant data obtained during the course of a recovery includingnpayment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.

Continuous Development : 

• Ensure up-to-date knowledge of company products, systems and procedures.

Requirements
General Education

• Matric or SAQA accredited equivalent (Essential);
• Paralegal Diploma or Debt collection certificate (Advantageous)

General Experience : 

• 1-2 years' call centre experience within a customer services environment in the Short term insurance industry (Essential)
• 1-2 years' debt collection experience (Essential);
• Credit control experience (Advantageous)