Receptionist at Sanlam Group

What will you do?
Job purpose 

• We are looking for an experienced receptionist to join our team. The successful candidate must have excellent interpersonal skills, be a self-starter with loads of initiative and the ability to take charge when required. The primary responsibility will be to create an exceptional first impression for visitors, clients and employees. You will be required to maintain a professional and efficient front desk operation. You will serve as the face of the company, providing positive and attentive customer service.
• The role requires you to be professional and be able to communicate at all levels. Interaction with Exco and Senior staff happen on a daily basis, and this must be executed efficiently and professionally. Candidates should be familiar with business etiquette and have keen attention to detail.

Key outcomes

The following outcomes will be expected to be achieved by the Receptionist:

•  Welcome guests and clients with professionalism and warmth.
•  Answer incoming calls, provide information, and transfer calls to appropriate departments or individuals.
•  Manage and maintain a tidy and organised reception area.
•  Coordinate and schedule meetings and appointments.
•  Book and manage meeting rooms, ensuring they are set up and equipped as needed. 
•  Assist with ordering of refreshments for meetings as well as ensuring consumable stock levels for Front of House are maintained.
•  Ensure support staff, (catering, cleaning and maintenance) execute all tasks timeously in Front of House.
•  Monitor and respond to emails and enquiries in a timely manner. 
•  Assist with administrative tasks such as data entry, filing, and maintaining records. 
•  Handle incoming and outgoing mail / courier / packages / newspapers. 
•  Ensure correct process for legal documents received are followed.
•  Collaborate with other departments to ensure smooth operation at all times.
•  Manage all aspects of Access Control for the organisation (ZK).
•  Assist with admin in respect of Occupational Health and Safety.
•  Responsible for credit card expenses for the department.
•  Order flowers / gifts, etc.
•  Serve on the Emergency Team (Safety Rep / First Aider) assist with evacuation of all persons in the FOH during an emergency/fire drill.
•  Monitor CCTV camera footage for Head Office as well as Regional Offices (where applicable).
• Performs secretarial and general office duties (telephone calls, filing of confidential correspondence, typing et cetera) for either one or more employees. Should be proficient in related computer software products. May use shorthand. Works under intermittent supervision.

What will make you successful in this role?
Qualifications and experience

•  Grade 12
•  A Secretarial Diploma or similar qualification will be advantageous
•  Proven experience as a Receptionist or similar role for at least 5+ years.
•  Own transport with valid driver’s licence.
•  Excellent proficiency in English and Afrikaans.
•  Proficient in Microsoft Office Suite (Word, Excel, Outlook)
•  Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
•  Monday to Friday - Working Hours:  07h30 – 15h30 at Glacier Place, Tygervalley

Competencies

•  MS Office at intermediate level (Outlook, Word, Excel, PowerPoint)
•  Planning and Organising
•  Attention to detail
•  Interpersonal skills
•  Client Focus
•  Cultivates innovation
•  Collaborates
•  Being resilient and adaptable 
•  Verbal and Written Communication skills – Written and Verbal (English)

Attributes

•  Positive, enthusiastic attitude
•  Teamwork
•  Ability to thrive under pressure
•  Honesty, integrity and respect
•  Ability to adapt to change

Qualification and Experience

• Grade 12 and Diploma/Certificate with 2 to 4 years related experience.

Knowledge and Skills

• Reservation Management
• Secretarial Support
• Administration
• Manages various Stakeholder queries and support