Receptionist: Housing Administration at Stellenbosch Municipality

Minimum requirements: 

• Grade 12 
•  2 years’ relevant experience 
•  Computer literacy: MS Word.

Other Requirements: 

• Knowledge of operating a telephone system 
•  Customer services skills 
•  Well developed interpersonal skills 
•  Report-writing and oral communication skills in at least two of the three official languages of the Western Cape (English, Afrikaans, isiXhosa) 
•  Ability to work independently and in teams 
•  Ability to function effectively under pressure, meet deadlines and work accurately 
•  Be willing to work after hours and weekends on request.

Duties/Responsibilities: 

• Operating the telephone system 
•  Assist public with general enquiries telephonically and in
• person 
•  Direct calls and enquiries to relevant departments 
•  Provide the public with reliable information 
•  Photocopy document and correctly distribute to correct officials or departments 
•  Document management (electronically and in hard copy) 
•  Monitor visitor access 
•  Preparing post and registering it on post book before distribution or
• collection 
•  Ensure that the switchboard is maintained and technical problems are logged with IT.

Added advantage: 

• Experience of operating switchboard in a government environment
•  Preference will be given to residents within the WCO24 municipal area (proof of address to be provided)