Receptionist – FCS Head Office at Fidelity Services Group

Minimum Requirements:

• Preferably matric qualification
• 1 – 2 years’ experience in the security industry
• Good language proficiency
• Strong interpersonal and communication skills
• Diplomacy and tact when interacting with both internal and external people
• Good telephone etiquette is required
• Basic computer literacy

Key performance areas (not totally inclusive): 

• Answering the telephone
• Routing calls to relevant people and taking messages
• Welcoming visitors in a professional and efficient manner
• Ensuring a neat Reception area at all times

Other personality attributes: 

• Pressure tolerant
• Good interaction skills
• Negotiation skills
• Honest
• Reliable

Core Competencies:

• Communication skills
• Reliability
• Customer service focused
• Time management
• Flexibility