Receptionist at Bureau Veritas Group

Reception Responsibilities

Accountability

• Assume receptionist duties, receive visitors and refer them to appropriate staff members, answer phone, route calls, and take messages.
• Assist staff with administrative duties as requested.
• Distribute incoming mail and prepare outgoing mail.
• Courier bookings.
• Maintain front desk area, keeping it clean and free from clutter.
• Book Meeting rooms.
• Type and word process documents as needed.
• Arrange Management meetings and staff luncheons.
• Update and maintain mailing lists.
• Travel Arrangements.

Key Behaviour

• Ethics
• Communication
• Organized
• Commitment
• Reliable
• Time and priority management
• Urgency

Key Skills

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to work effectively with a team
• Ability to work independently as needed to support the group effort
• Ability to work under pressure
• Please be friendly at all times, especially when receiving clients
• Upon receiving clients ask them if you can offer them anything to drink
• Liaison with the cleaners for any cleaning to be done, if clients requested coffee or water while they wait.
• Customer is always right, under no circumstance please do not put the phone down on customers
• Reception to be clean, tidy and presentable  at all time