Readvertisement Equipment Monitoring Specialist x4 Global Grade 09 - Kathu at Barloworld Equipment

Key Output

• Conduct Machine Inspections and advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and product link
• Coordinate with the Parts, Service and Equipment Management divisions to support customers’ needs
• Analyse leads generated by OLGA and use them to build call plans and sales goals
• Undercarriage Management
• Blade/Bucket and bowl inspections
• Machine downloads and reports on downloaded events
• Promoting dealership services
• Achieve applicable Key Performance Indicators (POPS -C, Coverage /PAR, Customer Satisfaction)
• Maintain an accurate account database.
• GET Wear Analysis,
• Weekly Machine Downloads
• Site severity analysis’s interpretation and trending,
• Reports on downloaded events.
• Conduct equipment inspections.

Qualification, Experience and Competencies

• Grade12
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• Three years Caterpillar experience as a Mechanic General
• SAP and CRM exposure
• Sound business communication skills
• Sound technical knowledge of product brands.
• Good interpersonal skills and ability to build good relations with customers.
• Good computer and Microsoft Office knowledge
• Competencies:
• Customer Acquisitions,
• Sales Execution
• Customer retention,
• Business and Financial understanding