Quality Assurance Agent - German at Surgo HR & Training

Key Responsibilities:

• Monitor and evaluate customer service interactions to ensure quality standards are met.
• Provide detailed feedback to CSRs on their performance.
• Identify areas for improvement and recommend training or process adjustments.
• Collaborate with the training team to develop quality improvement initiatives.
• Ensure compliance with regulatory requirements and company policies.

Requirements:

• Fluent in German and English.
• Experience in quality assurance or a similar role in a customer service environment.
• Strong analytical and communication skills.
• Attention to detail and ability to provide constructive feedback.