PYEI Intern (40 hours per week) (contract appointment: 6 months)(1 x South Campus and 1 x Bloemfontein) at University of the Free State

Duties and responsibilities:

• Provide first-line support for ICT-related queries to library staff via telephone, email, or face-to-face.
• Establish a good working relationship with staff, students, professionals, and stakeholders.
• Resolve computer-related issues and provide excellent customer service to both staff, students, and researchers.
• Work continuously on allocated operational tasks until completion.
• Test and evaluate new technology in the library.
• Create and maintain user and administrative guides.
• Transfer digital tools and library systems knowledge to the staff and students through virtual training, videos, and webinars.
• Responsible for access management of web applications and library information systems (e.g., Sierra)
• Create webpage and maintain the library website, Libguides and Library Intranet.
• Install and configure computer systems and solve technical and application problems.
• Allocate and configure new and current ICT equipment.
• Keep record of all IT equipment present in the client computing environment.
• Provide leadership and oversight to our growing Makerspace program.
• Ensure processes are maintained to safeguard against data loss and to provide business confidence and assurance in data integrity.
• Participate in a range of activities and projects in for Library ICT, Digital Scholarship Center and Makerspace.

Inherent requirements:

• A Bachelor’s degree or equivalent qualifications on NQF level 7 in Information Communication and Technology or (Postgraduate Diploma on NQF Level 8 in Computer Science).
• Graduates between the ages of 18 and 35.
• Applicant must not be studying full time.
• If studying, classes should be after hours
• Applicant must be a South African citizen or permanent resident