Putco Team Lead: Kwaggafontein (Mpumalanga) at Blue Label Telecoms

Description
JOB PURPOSE

• We are searching for a detail-oriented and proactive Team Lead to manage our Putco outlet that predominantly services Putco Passengers. The Team Lead will be responsible for managing all aspects of the outlet which includes Financial Reconciliation, Process and Staff management as well as driving sales targets.

RESPONSIBILITIES

• Opening and Closing of the BLD Putco Ticket Site and security inspections carried out on all persons
• Responsible for opening and or closing the BLD Putco Ticket Site as per shift requirement
• Ensure that all BLD staff entering the premises need to be body searched and have their bags searched by a security guard when entering and leaving the site
• Ensure all money needs to be declared to the security guard and documented and signed for in the declaration
• Ensure all bags, money bags (purses and wallets) and cell phones need to be placed in a locker provided on the site
• Be present and observe the security search of items (bags, cell phone and money)
• Observe the removal of the items from the locker by the cashier, the placement back in the locker, or when the employee is leaving the premises
• Cashier shift activities supervised
• Allocation of ticket stock (quantity of 200) by serial number to the cashier.
• Responsible for the opening and closing serial number of the issued stock is recorded on the daily stock sheet.
• The supervisor and the cashier sign that the stock was issued and received respectively.
• Ticket stock, cash float and cash draw, float bad and float bag seal are issued to cashier and signed for by both parties
• Responsible for issuing and signing for of additional ticket stock to cahier as and when required during the shift
• End of shift, print report to be printed by the supervisor.
• Shift reconciliations performed daily
• Responsible for the reconciliation of the shift report with the cash dropsafe deposit slips, the ticket stock serial numbers returned, and the shift untendered report. ·
• Responsible for reconciliation of the cash float
• Ensure all issues with the previous day’s recons, that require supervisor attention are brought to the attention of the supervisor Operations Financial Manager
• All previous day reconciliation issues need to be closed out the following day between the Operations Financial Manager, the required supervisor and tech ops
• Ticket Stock Management
• Weekly counting of ticket stock in the branch before the opening of the shift
• Ensure all ticket stock is kept in the safe, which is kept always locked
• Ensure all new delivered tickets to the branch, is receipted in the ticket stock register and signed for
• Filling of stock count in the stock register
• Prepare for Bi-weekly audits which will be conducted on site by Operations Financial Manager
• Responsible for all ticket stock orders placed, delivery and receipting and recording processes must followed
• Ticket Stock Cancellation Process
• Validation of all transaction requests (tickets that printed, or tickets that did not print, but the transaction was completed), that require cancelling through referring to untendered reports, or tech ops before being actioned
• Customer Interaction
• Customer query resolution
• Daily face to face interaction with customers
• Respond to customer queries and escalate where necessary

Requirements
EDUCATION

• Matric

EXPERIENCE

• Strong understanding of financial and reconciliation principles
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment
• Flexibility to work outside of regular business hours and travel to different sites as needed
• Customer service-oriented mindset with a commitment to delivering high-quality solutions and support
• 3 years Proven working experience in a retail supervisory or sales environment