Promotions Analyst - Smart Shopper (Cape Town) at Pick n Pay Stores Limited

Job Advert Summary    

• Smart Shopper is the original loyalty programme in grocery retail. The programme has a clear value proposition and it has grown over the years to now account for over 80% of Pick n Pay sales. This role reports to the Smart Shopper Operations Manager ensuring that all Smart Shopper promotions and campaigns are executed effectively. This is critical to the Pick n Pay loyalty proposition and to the Pick n Pay and QualiSave customer propositions overall. The candidate will be responsible for assessing promotion and campaign briefs, interpreting campaign activities, identifying technical solutions, and ensuring execution on using the Smart Shopper executional tools. This role will work closely with the CRM team and the Advanced Analytics teams to ensure promotions are effective and scalable

Minimum Requirements    

• Information Systems industry knowledge – with a minimum of 1 years’ experience
• National diploma or undergraduate degree at NQF level 6 or 7 – preferably in IS or related field
• Proficiency with SAP ERP, BW and CRM systems is preferred
• Demonstrable experience working with information systems is preferred
• Excellent written and oral communication skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Ability to work well under pressure and identify and key issues in a changing environment
• Ability to work effectively independently and as part of a team

Duties & Responsibilities    

• The key responsibilities for the role include executing Smart Shopper promotions and data selection using Smart Shopper tools and systems. This is a task that requires attention to detail, adherence to process, and initiative to be able to pre-emptively identify and flag challenges.

In addition the candidate in the role will be required to:

• Working with the Smart Shopper teams on additional day-to-day responsibilities and tasks
• Manage the data for the regular Smart Shopper emails and SMS communications
• Assist the Smart Shopper customer care team with customer queries
• Manage and resolved the Smart Shopper 4Me queries
• Managing and maintaining promotions/campaigns schedule accordingly
• Finding solutions from previous use cases for loyalty campaign setup
• Ensure operations and production support call reports are completed daily
• Feedback to CRM to optimise data and target group selection
• Communicate effectively to coordinate deals

Outputs will include:

• Promotions accurately loaded on the Smart Shopper tools for customers to receive in-store or online.

Competencies  

•  Attention to detail
• Excellent written and oral communication skills
• Highly motivated & fast paced
• Ability to analyse, evaluate and solve problems
• Strategic & customer focused
• Ability to work in a team
• Ability to work under pressure
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work well under pressure and identify and key issues in a changing environment