Project Manager: Cloud at Liquid Intelligent Technologies

Project Delivery

• Manage the assurance of Cloud project delivery through / by: - ensuring effective communication at all stages of a project, maintaining a well document project delivery process with clear reporting requirements SLAs, complying with all additional delivery process and change management requirements for successful project delivery SLAs, provide yearly inputs for process reviews OKRs, produce reports to measure project delivery performance during and after completion of all projects, evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction, oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups

Customer & Vendor Management

• Maintain accurate customer records, project documentation and technical documentation for each project.  Conduct regular customer feedback surveys and report on improvements required for all Cloud services
• Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption 
• Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications and proof of execution 
• Monitor all vendor service delivery and define reporting, escalation and remediation processes.  Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers 

Internal engagement

• Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering Feedback from KAMs, Bid Office, Products, Engineering on engagement and support on quality of submissions
• Training for sales, architects, customer employees and product teams 
• Assist with technology selection and vendor selection for product management 

Technical

• Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success. Maintaining an up to date skillset that translates into secure, cost effective project delivery aligned to industry best practices.

Requirements

• Degree in IT, Project Management or Business-related field and Post-Graduate 
• Project Management Professional (PMP) or PRINCE2 Project Management 
• Microsoft Azure Fundamentals / Microsoft 365 Fundamentals / Additional Microsoft or AWS Cloud-related certifications 
• Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) 

Experience

• At least 4 years' demonstrable experience in delivering complex projects, ideally in an IT or managed service provider setting
• Experience in business processes and outsourced services and demonstrated experience leading complex teams, managing internal and external resources
• Extensive experience in the IT or Telecoms industries
• Experience of working in a close Agile / Scrum teams. In-depth knowledge of various IT or Telecoms technology architecture domains and convergence.

Knowledge Areas

• In-depth understanding of IT services, IT service delivery and IT project management
• An in depth understanding of Public/Private/Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models
• Experience in evaluating existing digital strategies and in conducting operations analysis, TCO analysis, security considerations as part of a wider Cloud Adoption Framework
• Knowledge of converged solutions design and development, as it relates to Cloud services and unified communications
• Cross Domain Technology Architecture knowledge coupled with implementation experience
• Industry knowledge of Data Centre trends, Software Defined Data Centres, Hyper Convergence, Cloud Technologies (Public, Private and Hybrid)