Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
Advert Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job Description Implement, maintain and manage outsourced payrolls and relationships with payroll outsourcing clients
Key Responsibilities Key Accountabilities And Decision Ownership
- Key accountabilities:
- Monthly payroll processes (Payroll review, compiling query list, advising clients on payroll best practices, advising clients on statutory changes & requirements, identifying & communicating potential risks to clients, process management, structured working, interpreting & applying statutory regulations & maintaining Premier/Sage 300 People system within statutory regulations and client requirements, ability to solve problems and client queries, simulation payslips and "what if" scenarios created for clients).
- Compliance (contributing to the improvement of internal systems and procedures, operating effectively and in line with Outsourcing framework & participation in efficiency drives).
- Influence on financial performance of team (Building and maintaining sustainable client relationships to ensure recurring business.
- Client Relationships (building and maintaining sustainable long-term relationship with clients, prompting clients for information, alerting clients of potential risks and consequences of actions, responding to requests & queries from clients within the framework of client SLA’s).
- Implementation and Set-up (on-boarding new clients in-line with standard operating procedures).
- Required Competencies:
- Ensures Accountability when dealing with different parties in the monthly payroll process
- Action oriented and able to complete tasks within certain timeframes
- Communicates Effectively especially when explaining difficult concepts to clients
- Customer Focus – being able to give optimum solutions for clients in different scenarios
- Optimising work Processes – working smart and efficient Skills, know-how and experience:
Must Have
- Premier Payroll and/or Sage300 People experience
- Proficient in MS Word and Excel
- Fluent in English
- Ability to work under pressure in an accurate and professional manner
- Attention to detail and systematic approach to workload
- Business maturity
- Deadline driven
- Ability to work on his/her own – taking ownership
- Advanced planning and time management skills
- Excellent communication skills
Preferred
- Reliable transport for client visits
- Training with previous experience in Payroll Outsourcing will be advantageous
- Payroll Management/Supervisory experience
- Assertiveness
- A “can do” attitude
Technical / Professional Qualifications
- Mathematics in Gr12 (a must)
- Accounting in Gr12 (Preferable)
- B. Com Degree or similar work experience
- Certification as a VIP Premier and/or Sage300 People Support Consultant or VIP Premier and/or Sage300 People Consulting, or similar work experience
Key Performance Indicators (goals)
- All output supplied to clients is 100% on time, in full and error free
- Operate 100% in line with Outsourcing Control Framework
- Ensuring that existing and new clients experience superior service on a continuous basis – tracked by quarterly survey stats per Account Manager.
- Enhancing and maintaining own system and statutory knowledge and achieving at a minimum of 75% in the annual assessments
- Building and maintaining sustainable customer relationships to ensure recurring business and client retention Direct reports:
N/A
Budget Owned
No direct budget or target. Account Managers are required to operate at a specified capacity, at any point in time.
Key Stakeholders
N/A
Matrix Reports: No formal matrix reporting line, however the Outsourcing account manager has an influence on the performance feedback of the Outsourcing Payroll Administrator