Product Specialist Systems at Old Mutual

Job Purpose

Support and develop an integrated business model that delivers products and services aligned to the strategic goals of the organisation, governance framework, business processes and systems. Works closely with Product systems team, Information Technology (IT), suppliers, partners and / or business Subject Matter Experts (SMEs) to guide/support decisions on business and product architecture.

Job Objective

• Support, develop and maintain an integrated business model that delivers products and services to meet the changing needs of the customer across the value chain

• Support post implementation of new products and solutions that improve operational efficiency, business process and effectiveness through process reengineering, product rationalisation, technology and continuous improvement.

• Address customer issues and concerns in a timely fashion to ensure customer satisfaction. Work with business team to identify new customers and to retain existing customers.

• Stay up to date with product knowledge, business flow process and market dynamic.

• Understand and simplify complex business problems.

• Maintain complete documentations for all product related activities.

• Identify risks, areas of improvement and establish transformation plans to drive operational efficiencies across the value chain to improve the product offering, customer experience and mitigate/address.

• Apply architectural principles to business solutions to integrate,

• adapt and link disconnected processes and systems to high-priority business issues.

• Define, support and maintain business processes and procedures to meet business objectives.

• Work closely with both internal IT teams and external third-party system providers to ensure seamless support against issues or concerns raised.

Minimum Requirements

• 3 – 5 years’ experience working in the general insurance industry.

• 3 – 5 years’ experience in process mapping or re-engineering.

Closing Date

28 April 2021