Product Specialist LHD - Bokoni at Ansell

The role  

• Installation & Commissioning of underground Diesel equipment
• Troubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipment
• Optimize Drilling & Bolting application according to underground environment
• Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
• Ensure all pressure and RCS setting are aligned to mining application
• To ensure equipment performance and high equipment availability,
• Conduct regular machine audits / daily inspections
• Assist customer in Schedule and Preventive and back log maintenance
• Assist customer in Workshop repair jobs
• Attend Breakdown Calls
• Assist in Maintenance and critical parts planning
• Conduct operator and maintenance staff training and evolution
• Share best practises and assist Operator in drilling / Bolting / Hauling application
• Implementation of Technical Service Bulletin / Modification as and when applicable
• Process Warranty claims as and when applicable
• Perform RigScan on scheduled intervals
• Coordinate with Technical Team at head office
• Build strong relationships with our customers

Commissioning of machines :

• Pre-delivery service, some in workshop and on site
• Commissioning of underground equipment
• Implementation and monitoring of new technologies in area of responsibility
• Weekly status reports
• Suggested improvements to Epiroc and customers
• Record keeping of implementation process with suggested improvements

Communication:

• Reports on all site visits to clients and manager
• Customer activity / prospects
• Customer problems
• Communication with your office, on an ongoing basis, of your movements
• Monthly Utilisation must be above 85%

Required experience:

•  Very strong technical background
• Computer literacy
• Good customer relations
• Good telephone manners and skills
• Good product knowledge
• Interpersonal skills to work with customers and suppliers and to work as part of the Technical Support team
• Be able to work independently without supervision
• Be presentable to customers in grooming and dress code

Formal Education Requirement: 

• Grade 12 
• Diesel Mechanic (Trade)
• Experience on underground TMM equipment.
• Minimum Years of Experience Necessary: 5 years

Behaviors    

• Strong technical background, preferably within mining/construction equipment. 
• Self-starter, analytic and results driven.
• Customer satisfaction
• Quality of work   - Breakdown
• Troubleshooting
• Identifying problems
• Be presentable to customers in grooming and dress code