Product Specialist (JHB) at BETSoftware

You Bring:

• Degree or diploma is preferred.
• 2 -3 years’ work experience with a proven track record in a product specialist role.
• Excellent communication and negotiation skills.
• Customer Service experience.
• A minimum of 2 years Sports Betting & Casino Gaming industry knowledge.
• Ability to work well with a team and individually.

What You’ll Do:

• Technical Guidance: Providing expert guidance on specific technologies, programming languages, frameworks, and tools relevant to the software development process.
• Problem Solving: Assisting the development team in overcoming technical challenges, bugs, and issues by leveraging their deep understanding of the subject matter.
• Knowledge Sharing: Conducting training sessions and knowledge-sharing activities to enhance the skills of the development team.
• Quality Assurance: Collaborating with quality assurance teams to ensure that the software meets the highest standards in terms of functionality, performance, and security.
• Collaboration: Working closely with cross-functional teams, including product managers, designers, and other developers, to ensure a cohesive and effective development process.
• Research and Development: Staying abreast of emerging technologies and trends in the software development landscape. Evaluating and recommending new tools or methodologies that can improve the software being developed.
• Documentation: Creating and maintaining documentation related to products offered, ensuring that all changes deployed are appropriately amended on existing documents.
• Peer Review: Participating in peer reviews to provide constructive feedback and ensure adherence to established guidelines and best practices.
• Mentorship: Mentoring juniors and fostering a collaborative and learning-oriented environment within the team.
• Continuous Improvement: Identifying opportunities for process improvement and suggesting enhancements to existing workflows to optimise efficiency and productivity.
• Monitor and analyse competitor products to identify strengths, weaknesses, and potential areas for differentiation.
• Work closely with Business Analyst, providing guidance on product features and specifications.
• Assist customers in determining which product is most suitable for them.
• Ensuring compliance with the companies’ guidelines.
• Ensure continuous follow up and regular engagement with current and potential customers.
• Effectively propose related products and services to BET Management.
• Navigate research and troubleshoot cases.
• Continuous research of processes and new functionality or solutions to unique BET customer requests.
• Using system tools (Triage) to monitor incoming cases for trends and items requiring urgent attention/escalation.
• Collaborate with internal teams to address customer needs.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within the team and to the wider group.
• Produce documentation for end-users and internal use.