Product Specialist at FNB South Africa

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Manage day-to-day production incidents and/or first tier escalations related to product functionality and processes.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, enablers and senior staff members.
• Maintain a thorough understanding of roles and responsibilities and service model of each service provider in order to contribute effectively in service review meetings and who key stakeholders are to resolve service-related matters.
• Maintenance of expert knowledge on relevant legislative that impact the product set, staying close to amendments and unpacking the impact on current product setup or process. Maintain industry best practices both from a South African and Guernsey perspective to inform solutioning initiatives.
• Adopt the strategy and take on actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise risk, deliver quality requirements specifications and address findings as a result of internal or external audit and management self-identified issues.
• Initiate product research, data mining and quantitative analysis to ensure sustainability, future competitive growth and inform decisions
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Have a Diploma or Degree
• 3 to 5 year working experience in similar role
• Product experience essential
• Experience within a Financial Institution or Banking

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate