Product Manager: Omni Channel Web Platform at Capitec Bank

Purpose Statement

• To support the Product Head in producing the best product; optimising the product through directing the building and development of the product throughout its life cycle, partnering and collaborating with the Software Development Manager and teams around the sequence/priority in which to build and develop the product.

Education (Minimum)

• Grade 12 National Certificate / Vocational

• A relevant tertiary qualification in Information Technology - Programming or Information Technology - Computer Science

Education (Ideal or Preferred)

• A relevant post-graduate qualification in Information Technology - Programming or Information Technology - Computer Science

Knowledge and Experience

Minimum:
Experience:

• At least 8 years’ management experience; senior level product development or product manager/owner 

• 5+ years’ experience managing, developing and delivering a product previously

• Working at tactical and operational levels and providing input into product strategy and business planning

• Integrating business and technical product segments to achieve objectives, delivery and targets  

• Career experience to include some time in one or more technical roles

• Communicating with technical and non-technical stakeholders across multiple business units

• Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications

• Scoping/running usability studies and/or customer research

• Using data and metrics to test theories, confirm assumptions, and measure success

• Client development and validating products through customer feedback

• Aligning operational initiatives and/or projects to corporate strategies and objectives

• Achieving goals and objectives through multi-cross functional teams (hybrid, remote)

• Business development in a banking/financial landscape

• Agile product ownership and methodology

Knowledge:

• Financial acumen sufficient for budget management

• Translation of product strategies into tactical and operational planning

• Systems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives

• Relevant product expertise and process know-how

• Domain specific knowledge, business insight, understanding of product technology, technical dependencies

• People management principles and techniques

• Stakeholder management principles and practices

• Data-driven approach; analytical and quantitative skills

• Technologically literate and able to adapt to new technologies

Ideal:

• Product development experience in the product domain at management level

• Of translating and enabling business strategies and objectives into business benefits

• Initiation and implementation of innovative concepts

• In-depth knowledge and understanding of banking (i.e. productivity, profit, efficiency, processes and procedures and client service)

• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints, PDCA, etc.)

• Process mapping and process improvements techniques 

Skills

• Attention to Detail

• Commercial Thinking Skills

• Communications Skills

• Interpersonal & Relationship management Skills

Competencies

• Working with People

• Learning and Researching

• Creating and Innovating

• Planning and Organising

• Relating and Networking

• Analysing

• Writing and Reporting

• Delivering Results and Meeting Customer Expectations

Additional Information

• Clear criminal and credit record