Product Liaison Analyst: Fraud Solutions at Absa Group Limited (Absa)

Job Summary

• To provide support the Head, Lending Fraud by taking responsibility for the overall fraud engagements with product owners including influencing product control designs, specifically focusing on the experience of the customer, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Group Fraud Strategic objectives with specific performance measures and control systems to track progress. This exciting role further aims to take responsibility for developing techniques, overseeing and analysing fraud trends to assist business and products in optimising and influence business strategy and considerations.

Job Description

• To provide support the Head, Lending Fraud by taking responsibility for the overall fraud engagements with product owners including influencing product control designs, specifically focusing on the experience of the customer, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Group Fraud Strategic objectives with specific performance measures and control systems to track progress. This exciting role further aims to take responsibility for developing techniques, overseeing and analysing fraud trends to assist business and products in optimising and influence business strategy and considerations.
• To identify potential fraud Trends, Threats and Modus Operandi across all products and channels. Protect the bank from the inherent impact associated with fraud by ensuring effective Fraud Intelligence communication to all stakeholders who can mitigate fraud losses and ensure that such losses remain within the set fraud risk appetite.

KEY ACCOUNTABILITIES:

• Accountability: Stakeholder Management
• Build and manage stakeholder engagement, providing guidance and directing their workload activities to ensure timescales and requirements are met. 
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
• Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
• Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community to enable two-way information sharing.
• Build strong relationships with industry peers and best practice on fraud trends
• Adhere to Organisational circulars, policies, business standards and other communications that impact on the operation of the business unit.
• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.
• Accountability: Set business plans and contribute to strategic objectives
• Translating strategic plans into operational processing objectives and tactical plans, ensuring a competitive processing offering to Absa.
• Manage the Fraud Management Systems and identify innovative solutions in order to effectively identify fraud.
• Understand the overall Fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Partner with Fraud strategy to develop the strategy based on data driven insights.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Engage, understand and leverage Fraud strategies (people, processes and systems), being established across the Group, to drive global common best practice solutions.
• Accountability: Business Operations Management
• Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
• Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost performance, risk and compliance conformance, as well as ethical and rigorous governance.
• Oversee continuous improvement in the analysis of Fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
• Accountability: Innovates and champions change management
• Nurture a culture of continuous improvement by consistently driving the reengineering of business processes.
• Direct a pioneering culture that continually drives strategic opportunities and operational efficiencies.
• Provide guidance to the team on methods to achieve world class standards of efficiency and service, continually striving to enhance existing processes

EDUCATION AND REQUIREMENTS

• Completed B. Degree or equivalent NQF level 7 or higher qualification
• At least two (2) years Relationship Management experience
• Fraud Technical experience will be advantageous