Process Specialist, Credit Risk & Reporting at DSV

MAIN PURPOSE OF THE ROLE 

• The Process Specialist, Credit Risk will be responsible for opening new accounts, loading of Masterdata and maintenance thereof, credit vetting new clients and applying for debtors insurance as well as Reporting within the credit risk team.
• Their responsibility will include understanding industry best practices for account opening, document verification,  fraud detection and compliance with policies.  
• This role will involve a large amount of Customer contact (majority with local Business Partners and/or staff in Operations or external clients) so excellent interpersonal skills and a strong Customer focused approach are required, along with positive and professional attitude to tasks allocated.

TERTIARY QUALIFICATION(S)  - advantageous

• Completed or currently studying Credit Management/B.Com Accounting or 
• Financial accounting qualifications will be considered

COMPUTER LITERACY LEVEL

• Above average computer literacy (MS Office)
• Solid experience on Outlook, Excel, Word

Additional Computer Skills 

• Working experience on an ERP System (SAP, MDG and CargoWise1 preferred)
• Technology proficiency: familiarity with software systems used for account management and document processing

JOB RELATED REQUIREMENTS (compulsory skills / competencies and/or minimum years industry experience)

• Minimum of 2 years experience Accounts Receivable/Credit Risk experience

Competencies

• Attention to detail: precision when reviewing documents and entering account information, as well as reporting accuracy
• Critical thinking: ability to assess the validity and completement of documents and reports
• Decision making: quicky and accurately make decisions regarding the acceptability of documents
• Problem solving: address discrepancies or issues in documents, or reporting
• Structured communication skills:  Clearly explain requirements and discrepancies to clients or internal stakeholders
• Time management: Efficiently manage time to handle multiple accounts/tasks/reporting
• Well-presented, professional in conduct and impeccable ethics
• Team player
• Strong orientation towards meeting tight deadlines (i.e. month/quarter/year-end) and high productivity associated with a metrics driven environment ensuring that the AR/Credit Risk function meets the agreed SLA targets relating to Credit Risk processes

Skills

• Document Analysis: ability to scrutinize and interpret various types of legal and financial documents
• Data entry: accurate entry of information into systems
• Regulatory compliance: understanding relevant regulations and laws governing account opening and document verification
• Customer Service: Ability to interact professionally and courteously with clients during account opening processes
• Risk Assessment: Identifying potential risk associated with new accounts or questionable documents

ADDED ADVANTAGES FOR THIS ROLE / ELECTIVES 

• Experience in the Shared Services/Logistics environment
• Ability to address Sales and Management with accurate and concise information
• Ability to work in a fast-paced, high productivity, metric driven environment ensuring that the function meets its agreed SLA targets relating to the AR process and Credit Risk Policies
• Studying towards a financial Certificate/Diploma/Degree
• Experience in MDG, Experian and Cregalink

DUTIES & RESPONSIBILITIES

• Opening New Customer Accounts:
• Risk Assessment: identify potential risk and credit vetting
• Requesting Debtors Insurance
• Masterdata Creation/Maintenance, including Audits and Quality Control
• Adhoc Requests sent to the ZA Credit Risk Mailbox
• Credit Policy Compliance and Maintenance: Adhere to credit policies and procedures to ensure consistency, efficiency, and compliance with internal standards and regulatory guidelines.
• Stakeholder Communication: Collaborate with internal stakeholders, including senior management, finance, and operations teams, to communicate trends, patterns or areas of improvement.  Ensure that the AR department provides quality service to both internal & external Customers
• Reporting:   Generating and analysing reports within the credit risk and Accounts Receivable team
• Data Quality Management: Monitor and evaluate data quality metrics, identify data inconsistencies or anomalies, and implement corrective actions to improve data accuracy and reliability.
• Regulatory Requirements: understand and comply to laws such as Know your customer (KYC), AML Anit Money Laundering and other relevant regulations
• Industry Standards – understanding best practices for account opening and document verification
• Document types – familiarity with different types of documents and how to verify their authenticity
• Fraud Detection – Awareness of common fraud indicators and red flags in documents submission
• Company policies – In depth understanding of DSV’s specific policies and procedures for opening new accounts and compliance
• Legal Framework – Basic knowled of the legal framework related to contracts, privacy and data protection
• Reporting:   Generating and analysing reports within the credit risk and Accounts Receivable team
• Reporting Duties listed below:
• Daily ageing: visibility into overdues, limits exceeded
• Automated Statements: Consolidate data and log ticket with SAP team to confirm frequency of statements to be automated by the 25th of every month
• Cash management audit: Audit the applies, w/off, discounts etc processed by AR team
• Interest report: Summary of interest not billed on I842 to be shared with GM and MD
• Accounting clerk Masterfile: Compare SAP/MDG and FIORI updating and logging bulk tickets and maintenance of Masterfile
• Bad debt provisions: preparation of Prelim and final provisions
• Bad debt provision branch split
• Invoice and Credit Note: Count and value of credits and invoices
• NWC Debtor Analysis Report: DSO And overall AR Results
• Overall Debtors results per month on Overdues including Roll over
• AR KPI’s
• I842 Debtors Summary weekly report
• Other AR duties as assigned by department manager