Principle Expert Services Consultant at Sage

Job Description  

•  As a senior leader within the regional Centre of Excellence team, the Principal Consultant is a driving force behind the delivery of Sage Intacct and Sage X3 Business Management Solutions. You’ll be at the helm of ensuring that our services are executed with excellence, supporting complex presales, implementations, and support escalations with unmatched expertise.
• Architect of Solutions and Innovation: Step into the role of both solution and technical architect, defining and crafting world-class solutions that meet the unique needs of our clients. With a global footprint, you’ll ensure that regional teams uphold the highest design and quality standards, setting the bar for excellence in every implementation.
• Collaborative Project Mastery: Partner with a diverse team of Project Managers, IT specialists, Product Managers, Developers, Sales Engineers, and customer project teams to deliver solutions that are on point, on budget, and on time. Your leadership will be key in harmonizing efforts and driving successful outcomes.
• End-to-End Project Leadership: From design and configuration to testing, delivery, and documentation, you’ll own the entire project lifecycle. You’ll be the go-to expert ensuring that solutions are flawlessly transitioned to support teams and that every technical and functional review meets rigorous standards.
• Workshops, Design Sessions, and Knowledge Transfer: Lead engaging workshops and design sessions, playing an active role in all project meetings. Your ability to facilitate knowledge transfer will ensure that all internal and external stakeholders are well-prepared and aligned for success.
• Content Creation and Partner Enablement: Develop powerful functional and technical content that empowers our certified partners, especially on mid-market products. Your work will elevate the skills and capabilities of partners, customers, and internal teams alike.
• Mentorship and Training Leadership: Be the mentor who shapes the future of consulting within our team. You’ll guide and train other consultants, as well as deliver impactful training sessions to partners and customers, sharing your deep expertise and insights.
• Strategic Pre-Sales Involvement: Play a crucial role in the pre-sales process, crafting feasibility assessments and estimates that align with customer needs. You’ll proactively position value-added services, enhancing our offerings and driving new opportunities during Business Partner-led implementations.
• Driving Profitability: As a billable resource, your work will directly contribute to the profitability of the Centre of Excellence. You’ll be responsible for delivering tasks and managing invoicing, ensuring that every project not only meets expectations but also boosts the bottom line.
• In this role, you’ll be the architect of transformative solutions, the mentor to future experts, and a key player in driving the success of our projects and profitability. Your leadership will leave a lasting impact on both our team and our clients.

 Key Responsibilities:

• Architect of Success: Stand as the expert architect, partnering with clients and Business Partners to drive successful implementations. You’ll step in during critical moments to deliver solutions that others can’t, ensuring every project is on track and within scope.
• Mentor and Guide: Serve as a mentor to Business Partners, offering guidance from the design phase through to delivery. Your expertise will be pivotal in shaping the success of complex projects, ensuring all technical and functional requirements are met with precision.
• Lead by Example: Occasionally join technical and functional requirement-gathering meetings, offering your insights to steer the project in the right direction. You’ll participate in key project meetings to resolve complex issues, ensuring the best outcomes for our clients.
• Innovative Problem Solver: Analyze technical feasibility, propose innovative solutions, and design complex software solutions that meet customer requirements. When challenges arise, you’ll be the one to provide fixes that no one else can, ensuring seamless project delivery.
• Deliver Excellence: Lead design and functional reviews, ensuring that all work is of the highest quality, delivered on time, and within budget. You’ll also create and maintain documentation for complex designs, sharing best practices with partners and customers.
• Upskill and Empower: Design and deliver advanced enablement programs to upskill Business Partners, ensuring they are equipped to tackle any challenge. Your proactive approach will ensure partners and clients make optimal use of Sage’s powerful software.
• Strategic Billing and Utilization: Take ownership of monthly billing aligned with the Accounting stream and overall Centre of Excellence division budget. You’ll manage your individual utilization for both billable and non-billable activities, contributing to the financial success of the team.
• Risk Management and Best Practices: Proactively identify and mitigate risks related to project delivery, ensuring costs, delays, and other challenges are managed effectively. You’ll develop and maintain best practice methodology toolkits aligned with product updates, sharing this knowledge across the Sage ecosystem.
• Continuous Learning and Alignment: Stay ahead of the curve with ongoing self-learning and up-to-date certifications in relevant Accounting/ERP products. You’ll ensure that your delivery is always aligned with both local and global strategy, contributing to the success of the Sage brand.

Must-Have Skills and Experience:

• ERP Implementation Expertise: With 5-7 years of ERP implementation experience, you bring a wealth of knowledge across most Sage applications and modules, including all core functions.
• Technical Mastery: Your deep understanding of 4GL functions and capabilities, combined with strong SaaS product and market knowledge, makes you a technical powerhouse.
• Communication Excellence: You possess outstanding written and verbal communication skills, able to engage both technical and non-technical audiences with ease.
• Customer-Centric Mindset: Your focus on partner and end-customer satisfaction ensures that every interaction drives value and strengthens relationships.
• Project Leadership: You’re adept at leading key project activities like Discovery Sessions, Workshops, UAT, Migrations, and Upgrades, ensuring all phases are executed flawlessly.
• Analytical and Problem-Solving Skills: Your strong analytical skills enable you to resolve complex support queries and deliver innovative solutions that drive success.
• Financial Acumen: With a sound understanding of financial principles, you manage billing and identify advanced training needs with precision.
• Self-Motivated and Team-Oriented: Whether working independently or as part of a team, you’re enthusiastic, self-motivated, and capable of managing your workload across multiple projects.

Qualifications:

• Degree Level Qualification and/or Equivalent
• Certification in Sage Intacct and Sage X3 (Manufacturing, Distribution, Finance)

Preferred Experience:

• ERP Systems such as Microsoft, SAP, or Oracle
• Step into this role and become a key player in driving the success of our Sage Intacct and Sage X3 implementations. Your leadership, technical expertise, and commitment to excellence will be instrumental in delivering outstanding results for our partners and customers.