Premier Receptionist at Absa Group Limited (Absa)

Job Summary

• To Welcome and Assist Clients as they walk into the Premier Centre.  
• To provide an exceptional customer service support to the Premier Centre while the clients are at the Premier Centre;

Job Description

• Act as first point of contact for Premier customers when they walk into the Premier Centre or when they get in contact by phone;
• Build a welcoming and professional ambient within the Premier Centre to ensure clients feel welcomed and exceptional served;
• Ensure the Premier Centre infrastructure is always in working condition and fit for purpose to ensure no gaps in the client experience.
• Maintain accurate records of client visits or phone calls;
• Maintain required accuracy levels and adherence to Absa procedures and policies;
• Ensure that all the details pertaining to customer complaint is obtained from the customer, log all required details into the bank’s complaint management system (BOC).
• Respond to complaints where possible, otherwise escalate for follow-up;
• Share the complaint reference in real time with the customer.
• When in contact with customers or potential customers requesting information on the bank’s products identify the product requirement. Arrange for the RM contact the customer and follow-up whether this has been done at the agreed time.
• Any other duties assigned by the Premier Centre Management
• Self-development: Owning and being proactive about own training and development
• Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required

Education

• National Senior Certificate/ Matric (Grade 12): General

Location: Matola Spar Branch

Deadline: 24th, February 2022