Porter at Accor Hotel

About the Job

Job Description

• Maintains the highest standard of service at the front entrance at all times, escorting arriving Guests to the Reception, recognizing regular Guests, provides assistance with transportation and directions.
• Porters have the responsibility to ensure all arrival and departure luggage is handled and delivered to guests according to the Leading Hotels of the World and Fairmont Standards.
• Is the first point of contact when arriving at the hotel and the last point of contact when departing, therefore a high level of professionalism and knowledge is required.

Qualifications

• Proficient in English (verbal & written)
• Prior experience within a porter role or a 5-star hospitality industry is advantageous
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours and willing to work night shifts when required
• Prior experience in customer service an asset