Physical Infrastructure Administrator - Department of Information Technology Services at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

• Uninterruptible Power Supply (UPS) support and maintenance:
• Analyse and resolve UPS performance incidents or problems, and report faults to vendors;
• Liaise with vendors to troubleshoot UPS incidents and problems;
• Provide explanation of technical UPS related procedures and processes to both technical and non-technical user/client/customers;
• Investigate and make recommendations with regard to size and standby time of UPS, based on client requirements;
• Assess the location for the readiness to install, investigate environmental infrastructure and make recommendations;
• Request quotations from suppliers as per requirement, and initiate the procurement request process;
• Ensure that new equipment is tagged with asset numbers;
• Assist with monitoring of UPSs and batteries through the management system;
• Ensure that maintenance and repairs on UPSs are done in the most cost-effective way;
• Rebuild battery trays with new batteries and do the necessary voltage measuring for quality assurance;
• Assist with technical aspects related to network room and UPSs on projects;
• Ensure installations are done correctly according to acceptable electrical standards, and assist with inspections;
• Infrastructure support and maintenance of data centres/server/network rooms:
• Conduct the routine inspections of the data centres/server/network rooms;
• Assess that the necessary environmental infrastructures are in place;
• Ensure that the environmental infrastructures are functional, and that the necessary corrective steps are taken regarding failures and/or problems;
• Ensure cabinets, rooms, etc. are neat, clean, and in working order;
• Log calls where needed with Facilities Management to fix faulty infrastructure e.g. DB boards, cooling units, etc.;

Access control:

• Maintain and ensure that access control system is in place at data centres/server/network rooms;
• Maintain access list that control access to the rooms together with security services;
• Ensure that new access control installations to new and old network rooms are done as and when required;

Projects:

• Maintain proper involvement with various teams in the planning phases of network rooms, distribution rooms, and data centres;
• Ensure that advice and guidance are provided for fellow colleagues and users with regards to UPS requirements;
• Advise and guide to ensure that the necessary quality assurance measures are in place for installations;

Administration:

• Maintain involvement in the administration process of tasks;
• Assist with, and coordinate the UPSs call logging and monitoring system;
• Advise and give input to create a management report on statistics;
• Attend relevant seminars and courses;
• Complete the asset verification process;
• Provide inspection reports for network rooms as well as UPSs.

MINIMUM REQUIREMENTS:

• Relevant Bachelors/BTech degree; with
• Three years’ experience in:
• Technical experience in electronics, etc.;
• Data centre infrastructure and/or network room requirements;
• Working in projects teams;

OR

• Relevant 3-year National Diploma, OR relevant N6 Technical certification; with
• Five years’ experience in:
• Technical experience in electronics, etc.;
• Data centre infrastructure and/or network room requirements;
• Working in projects teams.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

Knowledge of:

• Uninterrupted Power Supply systems, and a general understanding of electricity;
• Environmental cooling systems;
• Change control procedures;

Technical competencies:

• Ability to enforce necessary quality requirements of installations;
• Ability to work with project teams;
• Understanding of electrical principles;

Behavioural competencies:

• Ability to work independently on own initiative and as a team member;
• Show sound organisational, prioritising, communication and administrative skills;
• Problem solving skills.

ADDED ADVANTAGES AND PREFERENCES:

• Data Centre certifications;
• Technical qualifications in the applicable fields e.g. UPS, power, cooling, etc.;
• Three years’ experience with UPS installations and maintenance;
• Valid driver’s license.