Personal Shopper (Woodlands) at OneCart

Job Description
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours. To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, along with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.

Duties and Responsibilities

• Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Support customers by fulfilling placed orders and making payments in person
• Respond promptly and effectively to customers' complaints and requests
• Advise customers on suitable substitutes for dated, discontinued, or unavailable products
• Report customer issues, supply shortages, and inferior products to Management immediately
• Engage with customers and ensure any special instructions given by the customer are followed
• Ensure that orders are accurately selected, scanned, and packed
• Assist with order collection, packaging, loading, and payment, where required
• Keep track of product offerings and availability
• Collaborate with store departments to ensure efficient service delivery
• Consistently manage own priorities to achieve all deliverables
• Follow any lawful and reasonable instructions from your supervisor
• Act as part of the team and always assist other members of the team in achieving common goals
• Consistently live and be an example of the company's values

Job Requirements

• Matric
• Must be based in the area or closer
• Must be fluent in English
• Must be able to type in full sentences