Payments Consultant (DBN) at BETSoftware

You Bring:

• Relevant Degree/Diploma in Business, Finance or a related field (required).
• Strong knowledge of PASA, SARB, PIB, and FIC regulations. (advantageous)
• Knowledge of VISA, Mastercard, ACH, and relevant payment methods.
• A minimum of 2+ years of payments, compliance, or fintech industry experience, preferably within the e-commerce industry.
• Strong understanding of payment processing technologies, gateways, and fraud prevention.
• Knowledge of payment compliance standards and data security best practices.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis tools and payment-related software.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Attention to detail and a commitment to delivering a superior payment experience.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.

What You’ll Do:

Payment Strategy: 

• Develop and implement a comprehensive payment strategy aligned with the business goals. Remain up to date on relevant industry, consumer protection, and banking and advertising regulations to ensure an ongoing ability to provide sound compliance advice.
• Analyse industry trends and emerging payment technologies to stay competitive.

Payment Processing: 

• Oversee all aspects of payment processing, including credit card transactions, digital wallets, ACH transfers, and other payment methods.
• Assess and improve payment processes to enhance efficiency and reduce transactions.
• Monitor payment gateways, merchant accounts, and payment service providers to ensure reliability and security.

Fraud Prevention: 

• Implement fraud prevention measures and continuously assess and improve them to protect against fraudulent activities.
• Collaborate with risk management teams to detect and mitigate payment-related risks.

Payment Experience Optimisation: 

• Work with UX/UI teams to improve the payment checkout process for customers, reducing friction and abandoned carts.
• Analyse customer feedback and data to identify and resolve payment-related issues promptly.

Vendor Management: 

• Evaluate and select payment service providers, negotiate contracts, and manage vendor relationships.
• Monitor vendor performance and ensure compliance with service level agreements.

Compliance and Security: 

• Stay updated on payment industry regulations, such as PCI DSS, GDPR, and other relevant standards.
• Ensure our payment processes are compliant and secure, conducting regular audits and assessments.

Reporting and Analytics: 

• Generate and analyse payment-related data and reports to identify trends, anomalies, and opportunities for improvement.
• Provide actionable insights to management and stakeholders.

Payment System Integration:

• Collaborate with IT and development teams to integrate payment systems seamlessly into our e-commerce platform.
• Troubleshoot and resolve any technical issues related to payment processing.

Customer Support:

• Assist customer support teams in resolving payment-related customer inquiries and issues.
• Develop and maintain a knowledge base for payment-related FAQs.

Visa and Mastercard Knowledge:

• Demonstrate expertise in Visa and Mastercard payment systems, rules, and procedures.

Technology Proficiency:

• Banking is increasingly reliant on technology. The consultant should understand banking software’s, data analytics, and digital banking solutions, particularly in the context of chargeback and dispute resolution systems.

Market Analysis:

• They should be skilled in market analysis and can provide insights and market trends, including how these relate to chargeback and dispute trends.

Chargeback and Dispute:

• Handles customer disputes, maintains chargeback records, assists with the necessary documentation, and ensures our basis point remains below the accepted threshold.