Parts Manager- Renault Melrose at Motus Holdings Limited

GENERIC JOB OUTPUTS

PROCESS

• Achieve and exceed M/Importer sales targets.
• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Coordinate and monitor the sales and marketing activities of parts, products and accessories for delivering against planned initiatives.
• Define standard operating procedures (SOPs).
• Implement and manage end-to-end processes.
• Manage all operational risk and risk mitigation initiatives.
• Manage operational risk and risk mitigation initiatives.
• Manage efforts to improve current sales of parts, products and accessories that can potentially lead to higher profitability and improved client satisfaction.
• Manage operational risk and risk mitigation initiatives.
• Manage parts returned, correct stock management, queries and settlement discounts.
• Manage parts sales channels including: telesales, counter sales, sales representatives and etc.
• Monitor and report on progress against operational plans and adjust where required.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.
• Understand and adhere to M/Importer targets.

FINANCE 

• Grow turnover and customer base to maximise profits.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions. 

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Identify and address customer needs by providing a variety of related parts, products and accessories, to enhance satisfaction and retention of customers.
• Maintain customer relations through regular contact, in order to ensure customer retention and growth.
• Plan, manage and monitor processes to ensure customer service excellence. 

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Ensure staff have adequate technical knowledge and skills.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.

Minimum Experience

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience

Minimum Qualification

• Matric
• Any relevant tertiary qualification