OT/Physio Grduate 2025 at Sanlam Group

The Overall Purpose of the Role

• Assessing disability claims for validity taking into account the medical/clinical information, the job requirements and the policy contract. Case managing claimants through interaction with stakeholders aimed at facilitating successful return to work. Working closely with the administrative team and collaborating with internal stakeholders to ensure excellent client service.

Key Responsibilities

• Assess medical and contractual validity of disability claims.
• Assist the Complaints team with tracking of complaints and responses.
• Administration such as recordkeeping, summarising information, communication to clients and updating systems.

Qualification and Experience

• B.Sc. Occupational Therapy or Physiotherapy
• Computer proficient with Microsoft Office Excel, Word, PowerPoint, Word and Outlook

Knowledge and Skills

• Excellent interpersonal skills
• Good verbal and written communication skills
• Ability to find solutions related to the probable cause
• Comprehensive understanding of occupational risk and demands
• Understanding of medical conditions and their implications on functional ability and work competence

Personal Qualities

• Flexible and Adaptable - Rebounds from setbacks and adversity when facing difficult situations.
• Courage - Steps up to address difficult issues, saying what needs to be said.
• Ensures Accountability - Holds self and others accountable to meet commitments.
• Plans and Aligns - Plans and prioritises work to meet commitments aligned to organisational goals.

Values

• Care – contributes independently 
• Collaboration – contributes independently
• Innovation – contributes independently
• Integrity – contributes independently