Order Taker at Belmond Mount Nelson Hotel

Description

• As a Cashier at Mount Nelson, a Belmond Hotel, you will be responsible for taking guests orders over the phone promptly and in a friendly manner, ensuring a seamless service is provided for the In Room Dining Department.

Primary Responsibilities Include:

• Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
• Take the guest order, always trying to use suggestive/ upselling techniques.
• Provide an expected delivery time for the guest’s order. 
• Ensure guests special requests are communicated to the Kitchen.
• Monitor guest orders to ensure all orders are delivered on time.
• Accurately posts payments to the POS system

Requirements

What You Bring:

• Matric (Grade 12) qualification. 
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
• Excellent telephone etiquette. 
• Good communication skills. 
• Exceptional customer service orientation. 
• Knowledge of food menu and wine list