Operations Manager PSD Support Services at Epiroc

Mission of the role:

• The Operations Manager  - PSD Support Services, forms part of the Leadership Team reporting to the Parts and Services Business Line Manager. This role will be responsible for all safety, operational and financial performance of Epiroc’s PSD support services activities.
• This role has functional as well as profit and loss responsibility of around 100 service technicians.
• This is a challenging position within Epiroc – you will need to work through complex issues for our customers, engage with a broad range of internal and external counterparts, and promote the solutions and capabilities Epiroc has in its arsenal. Your ability to approach your work methodically, and your ability to prioritise tasks effectively will be key to your success in this role.  

Main Duties and Responsibilities:

• Drive operational safety across the PSD workshops nationally including the implementation of initiatives to continuously improve safety culture and performance.
• Ensuring service excellence standards are consistently achieved across all PSD support service functions;
• Identify and deliver efficiency service projects to maintain a market leading position.
• Strategic work force planning, to ensure training programs are aligned to the market requirement
• Standardise processes across the PSD workshop and inventory warehouses nationally;
• Ensuring exceptional customer satisfaction, growing the market share of the workshops and training departments.
• Maintain effective working relationships with the customers and other key internal stakeholders;
• Drive leadership accountability and optimised employee engagement;
• Lead, coach and further develop a high performing team;
• Work in partnership with customers to identify and deliver our key workshop and training services to ensure safe, efficient profitable growth for Epiroc.capital

Skills, Competence and Experience

• 10 years’ experience in Mining - Compulsory requirement
• Experience with complex industrial equipment,
• Experience with supporting customer in complex mining related projects.
• Proven track record for managing workshops
• Demonstrated business management experience.
• Technical knowledge of Epiroc mining equipment, and aftermarket services
• Demonstrated track record of managing complex workshops and workshop systems and processes

Educational Qualification:

• Qualified Artisan – Compulsory requirement
• National Diploma – Compulsory requirement
• Bachelor’s degree in operations management, business administration or Engineering - Recommended/Desirable