Operations Manager PSD Operations at Epiroc

Mission of the role:

• Epiroc is now hiring an Operations Manager - PSD Operations based in Johannesburg, South Africa. This is a key position within the Epiroc Parts and Services Organisation, responsible for the service operations business in South Africa.   
• The Operations Manager - PSD Operations, forms part of the Leadership Team reporting to the Parts and Services Business Line Manager. This role will be responsible for all safety, operational and financial performance of Epiroc’s aftermarket service activities. 
• This role has functional as well as profit and loss responsibility of around 400 service technicians. 
• This is a challenging position within Epiroc – you will need to work through complex issues for our customers, engage with a broad range of internal and external counterparts, and promote the solutions and capabilities Epiroc has in its arsenal. Your ability to approach your work methodically, and your ability to prioritise tasks effectively will be key to your success in this role.   

Main Duties and Responsibilities:

• Drive operational safety across the business line nationally including the implementation of initiatives to continuously improve safety culture and performance; 
• Ensuring service excellence standards are consistently achieved across Epiroc  service contracts nationally; 
• Identify and deliver efficiency service projects to maintain a market leading position; 
• Strategic work force planning, to ensure training programs are aligned to the market requirement 
• Standardise processes across the service operations business nationally; 
• Functional profit and loss responsibility; 
• Ensuring exceptional customer satisfaction, growing the market share of service business; 
• Maintain effective working relationships with the customers and other key stakeholders; 
• Drive leadership accountability and optimised employee engagement; 
• Lead, coach and further develop a high performing team; 
• Work in partnership with customers to identify and deliver our innovative drilling and automation technology solutions that deliver safety, high productivity and improved efficiency to our customers 

Skill, Competence and Experience:

• 10 years experience in Mining - Compulsory requirement 
• Proven track record of leading large complex mining projects 
• Experience with complex industrial equipment, 
• Experience with supporting customer in complex mining related projects. 
• Demonstrated business management experience. 
• Technical knowledge of Epiroc mining equipment, and aftermarket services 

Educational Qualifications:

• Qualified Artisan – Compulsory requirement 
• National Diploma – Compulsory requirement 
• Bachelor’s degree in operations management, business administration or Engineering - Recommended/Desirable