Operations Manager: Marine at Momentum Metropolitan Holdings Limited

Requirements

• Matric
• Relevant tertiary qualification 
• 10 years’ Marine experience 

Duties & Responsibilities

• Responsible for monitoring Operating System performance
• Identify and drive system changes needed, where applicable, in conjunction with GGI Operations Team, to meet operational requirements of Marine Division. 
• Attend EezeBee IT meetings on behalf of Division
• Responsible for overseeing all aspects of policy administration and signing of policy wordings for the Division
• Ensure correct capturing of policy information on the system
• Issuing of Certificates
• Ensure timeous raising of all debits
• Reconciling and raising of Binder Bdxs
• Authorising release of payments on both Ski and Thryve systems
• Approve refund requests from Underwriting Team and authorise
• Oversee the compilation of quarterly BBBEE Claims Analysis Report refelecting payments to Service Providers
• Responsible for Credit Control for Marine Division
• Responsible for collating all policy and underwriting data for the Division
• Working with the company Actuaries and Reinsurance Team to compile data set for treaty renewal
• Compile Loss Ratio Reports
• Provide Renewal Lists to Underwriters
• Responsible for Onboarding and Offboarding of employees
• Compiling of CBR Reports for the Division
• Analysing and profiling of risk.
• Rating of risk and preparing of the quote.
• Emailing of the quote including supporting documents to Intermediary.
• Diarise to follow up
• Upon receipt of confirmation of acceptance, provide confirmation of cover to Intermediary and ensure all documentation required is provided.
• Follow up on outstanding supporting documents.
• Ensure the Intermediary is on the list of approved GGI Intermediaries.
• Forward documents to management for sign off.
• Capturing of client information on operating system, raising of premiums and issuing of policies.
• Printing of renewal list and analysing current policy taking into consideration loss ratio
• Send renewal invitations to Intermediaries advising of the date of renewal and if material changes are required for the new period of insurance, and to advise of any claims still to be reported
• Upon receipt of confirmation of renewal, draw up policy documentation and have it signed off by management before forwarding to the Intermediary. Follow up on any outstanding documents
• Pleasurecraft endorsements/cancellations/refunds – action endorsement and raise invoice or credit, if necessary, on operating system by the respective Underwriter and forwarded to Intermediary.  Once refund has been paid by accounts, forward proof of payment and cancellation documents to the Intermediary.
• Cargo endorsements/cancellations/refunds – manually processed and forwarded to management for sign off prior to onward transmission to the Intermediary.
• Contact the respective Intermediary via email and telephonically to confirm if cover is still required. If no response is received prior month end, cover is cancelled and the Intermediary is advised accordingly and provided with the endorsement.
• Issuance of SASRIA Coupons / endorsements
• Commission statements and accounts queries

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Results & Solutions focused driven
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Networking
• Diversity and Inclusiveness