Operations Manager - Ladysmith at Maersk Line

What are we looking for?

• We're seeking an experienced Operations Manager to optimize warehouse efficiency, lead staff, ensure customer satisfaction, manage inventory, ensure safety compliance, drive process improvements, control budgets, and coordinate logistics.

Key Responsibilities:

• Operational Efficiency: Ensure the warehouse operations run smoothly and efficiently, optimizing workflows and processes to meet company standards and client expectations.
• Team Management: Lead and manage the warehouse staff, including hiring, training, and performance evaluation, ensuring that all team members are aligned with the company's goals and objectives.
• Customer Service: Maintain excellent customer service standards, addressing client inquiries and issues, and ensuring timely and accurate order fulfillment.
• Inventory Management: Oversee inventory levels, ensuring accuracy and availability, and implementing inventory control systems to prevent discrepancies.
• Safety and Compliance: Ensure that all warehouse activities comply with safety regulations and industry standards, conducting regular safety audits and training sessions.
• Process Improvement: Continuously assess and improve warehouse processes, implementing new technologies and best practices to enhance efficiency and productivity.
• Financial Management: Monitor and manage the warehouse budget, controlling costs and maximizing profitability while maintaining high service levels.
• Coordination and Communication: Act as a liaison between different departments, ensuring seamless communication and coordination to support overall logistics operations.

The ideal candidate must:

• Minimum 5-10 years of experience in logistics and supply chain management.
• Proven track record in managing warehouse and distribution operations.
• Experience in contract logistics is a plus
• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• A master’s degree or relevant certification (e.g., APICS, CILT) is preferred.
• Proficient in warehouse management systems (WMS) and enterprise resource planning (ERP) systems.
• Familiarity with logistics software and tools

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in data analysis and performance metrics.
• Effective communication and interpersonal skills.
• System Knowledge: