Operations & Maintenance Manager at The Talent Expert

Is this you?

• You are a seasoned professional with strong leadership skills and a background in service support and maintenance. You excel at managing teams, coordinating with internal and external stakeholders, and ensuring top-notch service delivery. Your excellent communication skills and proficiency in project management tools and CRM software make you a perfect fit for this role.

What you’ll be doing (and why you’ll enjoy it)

• As the O&M Manager, you will supervise a team of service/maintenance technicians and service administrators, providing guidance and mentorship to ensure high-quality service delivery. You’ll manage customer support by addressing inquiries, concerns, and service requests, coordinating with internal teams and external vendors to maintain high customer satisfaction. Your role includes developing and implementing maintenance plans for optimal solar installation performance, coordinating preventive maintenance activities, and ensuring the execution of maintenance tasks. You will also ensure compliance with SLAs, review metering reports for efficient billing, establish quality standards, conduct regular audits, and implement corrective actions. Additionally, you will maintain accurate service records and generate performance reports to identify opportunities for service optimisation.

Where you’ll be doing it

• Our client is a dynamic and innovative leader in the renewable energy sector, known for delivering cutting-edge solar solutions. They are committed to sustainability and excellence, with a track record of successful projects and a collaborative work culture. This organisation values professional growth, providing a supportive environment where your contributions are recognised and rewarded.

What you’ll need

• To excel in this role, you should have a Matric certificate and ideally a Bachelor’s degree in a relevant field. You must have at least 8 years of experience in a service support and maintenance environment, with knowledge of electrical systems and solar PV technology being advantageous. Prior experience in a supervisory or managerial role with demonstrated leadership abilities is essential. Excellent communication skills, both verbal and written, are required, along with proficiency in project management tools, CRM software, and Microsoft Office Suite.

What you’ll get

• In return for your expertise and dedication, you will receive a competitive salary and benefits package. You’ll be part of a forward-thinking company that values innovation and offers ample opportunities for career advancement. Enjoy the flexibility of a hybrid work space, with 3 days in the office and 2 days working from home each week. Joining this team means contributing to meaningful projects that make a positive impact on the environment and society.