Operations Head: Admed - Sandton at Momentum Metropolitan Holdings Limited

Role Purpose    

• Management of Admed operations team in a manner to achieve optimal performance and productivity.

Requirements    

• Matric / Grade 12
• Tertiary qualification a preference
• FAIS Fit and Proper including RE5
•  Computer Literacy (MS Word, Outlook and Excel)
• At least 5 years’ management experience in an operations and customer service-oriented insurance environment

Duties & Responsibilities    

•  Drive delivery of necessary processes to ensure compliance with all legislation affecting Admed and ongoing liaison with all areas of the Admed business to ensure that all processes are operationally sound, efficient and effective, that key business driver standards are achieved, and that management reporting is sufficient to enable effective strategic management of the business, including Risk management, POPI and PPRs.
• Strategic operational efficiencies that drive client experience through OWLS and any other system utilised by the business.
• Ongoing management of the Admed operational team (front office, marketing, premiums, quality assurance and claims teams) to ensure that the necessary standards, processes and systems are in place to ensure that Admed is operationally sound, efficient and effective and that the key business driver standards are achieved and that management reporting is sufficient to enable effective strategic management of the business, including Risk management, POPI and PPRs.
• Ensuring that the Admed operational team achieves the objectives of TCF, that TCF is driven through all aspects of the business, that the achievement of such objectives can be evidenced and that such evidence is recorded and updated in the Admed TCF evidence library on an ongoing basis.
• Managing the operations team in a manner which achieves optimal productivity.
• Performance excellence management of the team including setting of objectives and revision of the performance of the achievement of these objectives as required by company protocol. Where performance is not of the required standard, implementing necessary performance counselling or disciplinary processes
• Continually engaging with managers through monthly one-on-one meetings and ad-hoc meetings to ensure that their KPAs are met and that they are managing their teams effectively.
• Responsible for the OWLS system capability and ensuring that the system is running effectively.
• Maintaining non-OWLS-related system capability including AdmedOnline and Infoslips.
• Ad hoc operational activities including claim approvals at supervisor level, payment and debit order releases, data dump requests, etc,
• Implementation of effective database update protocols to ensure that the policyholder and broker database is maintained and up-to-date at all times.
• Actively participating in the annual renewal process including benefit design, pricing, system changes, support with broker launch and group scheme/member renewal communication and preparation of hard copy and online application and servicing forms.
• Maintaining a high level of service when liaising with clients, (internal and external), brokers, companies and others.
• Meet all requirements of management of external business partners in respect to OWLS, Admedonline, Infoslips, CIM, etc.

Competencies    

• Results and solutions driven
• Organized and focused with an eye for detail
• Strong customer service orientation
• Ability to multi-task and manage multiple projects at the same time
• Resilience and ability to work under pressure
• Adaptability and initiative
• Self-driven with an ability to work independently as well as to function effectively within a team
• Proven leadership skills and experience
• Strong sense of responsibility and accountability
• Excellent communication, interpersonal and presentation skills
• Fully computer literate in MS Office
• Discipline
• An understanding of insurance administration systems, procedures and operations

Closing Date    
2023/07/17