Operations Controller (Exports) at Bidvest International Logistics

Job Purpose    
An exiting vacancy for a suitably experienced and qualified operations controller in our Exports operations based in Umhlanga.  The successfull candidate shall understand client requirements and facilitate thier requirements in ensuring OTIFNE for each of their imports shipments.  The successfull candidate will report to the Business Unit Manager.

Qualifications & Experience    

• Matric
• Relevant tertiary qualification essential

Experience

• Previous experience as a Seighfreight Import Controller beneficial, with good working knowledge of all aspects of Seafreight Imports, including the Customs and relted EDI processes.
• 3-5 years experience within Imports & Exports Oceanfreight, with a proven track record of effective communication skills.

Key Responsibilities    
Imports

• Ensure close liaison with clients in that they are continually updated via telephonic or electronic feedback on the status of their clearances and delivery of their cargo.  All pertinent instructions and key issues to be noted on the file in our operating system.  
• Responsible for regular client visits thereby soliciting information on clients business requirements, understanding client's potential problem areas, investigating competitor activities and networking
• Ensure close liaison and correspondence with Vessel Agents, groupage agents, TNPA, TPT, TFR, unpack depots, container parks and other third parties as and when necessary.                                
• Regular monitoring of the status of import shipments to ensure that there are no delays in the clearance process - from time of receipt of documents to time of invoicing and delivery.   Where delays occur, ensure the necessary action is undertaken to resolve with applicable department or staff concerned and the reasons for the delays are noted on the file in our operating system.                                
• To back up the Senior and/or Client Controllers as required.                                
• Attending client functions and luncheons together with regular client visits to ensure we have a full understanding of their special requirements as well as continuously building long-term relationships.                                 

Exports

• Taking control and ownership of the shipment and keeping the client pro-actively informed of the progress of the export shipments.
• Booking of cargo, monitoring of stacks / loading dates and ETD's and keeping clients updated accordingly. Arranging movement of cargo from shipper to Port.  
•  Complete registration to invoicing on Cargo wise, Including all processing and any rework required (VOC)
• Controlling the movement of the shipment from customs clearance, to transport arrangemnets, movements of cargo to export stack, providing the client with draft documentation, tracking vessel sailing, release of bills of lading from the shipping line, sending final pre-alerts to the client, invoicing of the file and forwarding the billing invoice to the clients. Controlling of shipment based on Inco terms.  
• Recording of all shipment activities on Cargo-wise system.(Milestones, detailed Clients and internal notes)
• Resolving queries on Invoices with the clients as well as with Credit Control and  Accounts personnel ( this will include resolving and finalizing WIPS and accruals)        

Skills & Competencies    
Skills

• Valid Code 8 drivers licence
• Well-developed negotiation and presentation skills essential
• Well - developed computer literacy skills (MS Office) 
• Highly developed interpersonal, communication and written skills with the ability to liaise professionally at all levels is essential.
• Sound Planning and organisational skills
• High level coupled with a high tolerance of for stress
• Systematic, logic and analytical approach
• Attention to detail

Competencies 

• Supply Chain knowledge will advantegeous                                
• Strong proven working knowledge of International Forwarding
• Some working knowledge of Seafreight Imports processes
• A thorough knowledge of export procedures ( these procedures include but not limited to customs, harbour authories, shipping lines, banking, DCCI, Government departments, etc) 
• Basic SARS knowledge is advangeous                             

Closing Date: 10th, June 2022