Operations and Technical Specialist Team Lead (DBN) at BETSoftware

Job Description

We Want You:

• Ready to lead a team and make a significant impact? BET Software is on the lookout for an Operations and Technical Specialist Team Lead to join our talented team in Durban. As a key leader, you will oversee a group of specialists, optimising operational processes, providing top-notch technical support, and driving continuous improvement. This role combines leadership, technical prowess, and analytical skills to ensure our operations run smoothly and efficiently. If you're passionate about leading and innovating, apply now to elevate your career with BET Software.

You Bring:

• Bachelor's degree or Diploma in Business Administration, IT, Engineering, or a related field (or equivalent experience).
• Proven experience in operations management and/or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work collaboratively in a team environment.
• Experience with process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Knowledge of safety, quality, and regulatory requirements relevant to the industry.
• Strong project management skills.
• Ability to adapt to changing environments and prioritize tasks effectively.

What You’ll Do:
Optimise Operational Processes:

• Analyse existing processes and identify opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance productivity.
• Conduct data analysis and translate insights into actionable recommendations.
• Collaborate with cross-functional teams to drive operational excellence.

Technical Leadership:

• Provide technical support and guidance to team members and clients.
• Oversee the implementation of new technologies and systems.
• Ensure efficient troubleshooting methodologies are established within the team.

Team Management:

• Lead and motivate a team of Operations and Technical Specialists.
• Assign tasks, provide coaching and development opportunities.
• Monitor performance and ensure adherence to safety, quality, and regulatory requirements.

Project Management:

• Manage projects related to process improvement and new technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals.

Continuous Improvement:

• Actively seek feedback to identify areas for improvement in both operations and team dynamics.
• Develop and implement strategies to cultivate a culture of continuous learning and growth.
• Conduct regular reviews and evaluations to ensure ongoing effectiveness.