Online Retail Key Account Manager (Western Cape) at Syntech

Job Responsibilities 

Sales Strategy

• Responsible for the management and growth of the Key Retail Accounts
• Develop a sales strategy to achieve organizational sales goals and revenues
• Cultivate effective business relationships with executive decision-makers in key accounts
• Ensure rich listings to increase sale conversion
• Preparation of budgets and individual account sales target plans, quantified with appropriate products and brands
• Maintain and grow the support team
• Identify new opportunities and prepare solutions to realize potential
• Develop and deploy deals to maximize value and volume
• Manage and expand the product portfolio in key accounts
• Investigate and report on lost sales and customer accounts
• Track, collate, and interpret sales figures
• Forecast annual, quarterly, and monthly sales revenue
• Maintain inventory control
• Conduct market research and competitor and customer analysis
• Analyze data to identify sales opportunities
• Develop promotional ideas and material with the marketing team
• Execute effective marketing campaigns, with impactful outcomes and high ROI

Account Management 

• Uphold responsibilities as the primary business contact for the customer
• Proactively manage customers satisfaction and service delivery
• Build and manage strong customer relationships and trust
• Co-ordinate strategic plans to meet and exceed sales targets
• Take responsibility for the profit, loss, and growth achieved in the account
• Track performance and make necessary adjustments to ensure achieve account plans
• Manage stock cover, ensuring key lines are always in stock and effective plans are made for any aging
• Maintain excellent knowledge of our products, the customer’s business, competition, industry, and capabilities of the customer
• Anticipate customers’ existing and future needs
• Manage all points of contact internally and externally to ensure all points of contact and influence are being served appropriately
• Develop solutions for client’s needs and tap into the wider resources within the organization to develop client/partner solutions that are mutually beneficial
• Bring fresh insights to the client’s business which will help them deliver a competitive advantage
• Regular meetings with buyers and all relevant decision-makers

Team Managment 

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Work in conjunction with other KAMs and management to ensure overall retail and respective brand strategies are upheld
• Provide daily direction and input to support the team
• Serve as a focal point to communicate and resolve interface and integration issues with other teams
• Tracking of individual and team targets
• Encourage creativity, risk-taking, and constant improvement
• Coach and help develop team members to exceed their personal best
• Facilitate problem-solving and collaboration
• Evaluate the performance of sales and admin staff
• Work closely with all departments to achieve goals set (Procurement, Marketing, Accounts, Technical, warehouse)
• Conflict management and resolution

Education and Experience 

• At least 3 years experience in retail sales relationship management, ideally eCommerce
• Strong established relationships with retail buyers in Western Cape
• Understanding of SEO and other eCommerce mechanics
• Keen interest and understanding of consumer electronics and accessories
• Team development and management
• Excellent computer literacy, Excel, and reporting skills
• Outstanding communication skills
• Professional, well presented, and driven