Officer: Community Communication and Stakeholder Management at City of Johannesburg

Minimum Requirements: 

• A Matric/ Grade 12 Certificate ; 
• Diploma in Communication Science or equivalent at an NQF level 6; 
• A minimum of 1 - 3 years’ experience in Communication, Stakeholder Management and Customer Relations field; 
• Knowledge and understanding of Local government environment; 
• Good understanding of Communication/Stakeholder Management and Public Relations function; 
• Must have a valid driver’s license. 

 Primary Function:

• Responsible for writing, editing and formatting various documents for communication, liaison and developing and maintaining harmonious relationships with the community and stakeholders (Local communities, City of Johannesburg Councillors and Management, etc.) developing and implementing programs and activities to foster community engagement and awareness of the Office’s mandate. Furthermore, the incumbent contributes to the development and implementation of stakeholder outreach and communications strategies and plans to meet the objectives of the Directorate. 

 Key Performance Areas: 

• Ensuring effective communication within the Office of the Chief of Staff; 
• Effective handling VIP related complaints; 
• Provide communication and Media support to relevant stakeholders; 
• Effectively manage the stakeholder relationship; 
• Manage aspects of the operations; 
• Safeguarding and maintaining the proper use of all assets and providing quality documented information on the functions and performance of Community, Communications and Stakeholder Management which are factual, accurate, complete, timely and contribute to and support the overall requirements of Scheduled and Promotion Services. 

 Leading Competencies: 

• Stakeholder Relations.  

Core Competencies: 

• Communication skills (Written and Verbal); 
• Research and Presentation skills; 
• Excellent interpersonal skills; 
• Computer literacy – Microsoft Office Applications skills.