Officer: Client Services at University of the Free State

Duties and responsibilities:

• Support student registration procedures.
• Aid in provisional registration processes.
• Record external bursary details.
• Facilitate negotiations for payment arrangements.
• Address inquiries related to accounts.
• Document adjustments and modifications to accounts.
• Manage the collection of fees from registered students.
• Execute refund processing.
• Produce account statements.
• Perform account reconciliation tasks.
• Maintain a log of resolved inquiries.
• Allocate student allowances.

Inherent requirements:

• Bachelor’s degree on NQF level 7 in Accounting.
• A minimum of two (2) to three (3) years’ relevant working experience related to the duties and responsibilities.

Recommendations:

• Knowledge of administrative and clerical procedures and systems.
• Knowledge of general accounting.
• Knowledge of calculations and mathematics to solve mathematical equations.
• Knowledge of applications and programs to conduct work (MS Office and PeopleSoft).
• Knowledge of business - understanding the functional area and how it impacts.
• Thoroughly understanding operations such as managing files and records.
• Knowledge of problem-solving to develop/evaluate options and implement solutions.
• Knowledge of communication to clearly convey/receive messages (verbal/written).
• Ability to identify, measure, analyse, interpret, and communicate information.
• Experience within the higher education environment.
• Knowledge of university systems, policies, and procedures.
• Member of a or registration at a professional body.
• Competencies
• Required competencies: 
• Results-oriented :
• The ability to be reliable, responsible, dependable, and to fulfil obligations.
• The ability to deal calmly and effectively with high-stress situations.

Strategic thinking :

• The ability to deal with several activities at a time.
• The ability to plan work and to follow plans.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading :

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

Building coalitions:

• The ability to negotiate, sell, influence and to persuade others.
• The ability to interact with others and establish personal connections with people.