Officer Capital Payment at Road Accident Fund

Purpose of the Job: 

• To request capital payment.

Key Performance Areas

To request of capital payments

• Request payments in terms of block settlement agreements.
• Request payments in respect of capital for claimants and/or their representatives.
• Request time frames within which payments are to be effected in terms of the court order.
• Prevent delays in requesting payments.
• Identify fraudulent payments and advise Forensics.
• Identify and record interim payments to prevent duplicate payments.
• Compile a schedule of files where settled or capital payment is to be requested.
• Check and prevent duplicate payments.
• Follow up on delayed/pending payments.

Provide customer services to clients of the RAF

• Attend to queries from both internal and external stakeholders.
• Provide advice and guidance to Claims sections in respect of duplicate or dummy files.
• Identify referrals to Recourse and Recoveries.
• Request termination of mandates where necessary before effecting payments.

Collate and compile statistics as required

• Record and maintain statistics on Payments requests.
• Monitor and report on failed payments.
• Keep daily stats of activities on work allocated and work to be done.
• Submit daily, weekly and monthly stats as required.

Render advisory responsibilities

• Attend to queries from stakeholders pertaining to capital payments outstanding.
• Provide feedback on payments to claims sections and attorneys.

Provide office administrative services

• Pre-screen files to ensure that they belong to the correct department of the RAF.
• Validate that the correct banking details are loaded on the system prior to requesting payment.
• Verify and validate that the payment is requested to the correct payee.
• Receive and record files where capital payments are to be requested after concluding the validation process.
• Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details.
• Compile lists of finalized files to be forwarded to CAFS.
• Request and return files from CAFS and claims when required.
• Attend to queries.
• Update the status and allocation of files on claims view system.
• Maintain accurate records of files where capital payments are to be requested.
• Keep records of movement of all files.  

Qualifications and Experience

• NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
• Relevant 3 years’ experience in claims system, MVA procedures and knowledge of court processes environment.

Technical and behavioral competencies required

• Communication (written, verbal and listening skills).
• Customer service orientation.
• Professionalism.
• Good organizational skills.
• Problem solving skills.
• Interpersonal Relations.
• Team Player.
• Planning and organizing.
• Analytical thinking.
• Conflict management.
• Decision making skills.
• Personal mastery
• Emotional wisdom
• Ethics and governance
• Customer orientation and customer focus