Night Audit Supervisor - Mercure Johannesburg Bedfordview Hotel at Accor Hotel

Job Description

• Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
• Participating in training and development programs to enhance one’s skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately

Qualifications

• A warm personality with a contagious passion for working with people - you want to connect, hear stories and create belonging.
• Strong communication skills.
• High level of computer literacy – Excel and Opera experience preferred.
• Excellent attention to detail.
• Previous hotel experience (advantageous).