Network Technician at Rand Water

Minimum Requirements

• Grade 12
• National Diploma/B degree in Information Technology/IT qualifications
• Driver’s license
• 5years experience and knowledge in IT Set up configuration and testing of new desktops/laptops to user requirements, ensuring network connectivity where required and recapture of old data where required

Added advantage qualifications & experience

• Knowledge of configuration of network switches and routers would serve as an added advantage

Primary Duties

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Monitor and test network performance and provide network performance statistics and reports.
• Provide desktop support by installing all IT desktops
• Configuring and installing all Rand Water Standard software on to computers and mobile devices.
• Offer technical support to users on desktops, laptops and mobile devices and network connectivity.
• Support the Microsoft Applications and other client software programs as approved within Rand Water.
• Setting up users on Network and ensuring all specifications are met.
• Setting or resetting user passwords.
• Making sure that printing is available for all the users
• Making sure that all IT related policies are applied all the time
• Manage and maintain a virus free network by ensuring that the Anti-virus is up to date all the times and responsible for all security issues.
• Applying operating system updates, patches and configuration changes
• Perform daily systems back-ups, by ensuring that all backups have successfully ran and are taken off-site.
• Monitor wide and local area networks.
• Detect and repair faults on LAN/WAN, PC’s, peripherals, network points and software.
• Liaise with users on requests/faults and technical queries.
• Install and support software/applications.
• Monitor and connect IP Telephony and Video Conferencing
• Making sure that all the IT assets are registered in the assets register by Create/maintain inventory of all assets.
• Rolling out new software for a standardised environment

Knowledge

• Maintenance of LAN and WAN equipment
• Network security equipment and operation
• Knowledge of Desktop Support & Network
• Good understanding of Information and Communication Technology
• Understanding of Operating Systems e.g. Microsoft Operating System, Linux.
• Understanding of Server Platforms.

Skills

• Communication skills
• Customer service oriented
• Support all RW desktop client software
• Setting up the end user’s profile on the PC
• Setting up end users on Network (Passwords, rights etc)
• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.