Network Operator at Broadband Infraco

Key Responsibilities:

Reporting to the NOC Supervisor: the incumbent will:

• Proactive Network Surveillance of Transmission, IP, Environmental and Fiber management systems
• Provides first level technical support (TAC-1) activities according to customer service level agreements (SLA).
• Ensure that customer SLAs are achieved by speedily resolving faults.
• Active surveillance of customer services on 24x7x365 basis.
• Co-ordination of the Broadband Infraco Fault/Problem management process.
• Act as an interface between the Broadband Infraco’s customer and the NOC.
• Customer relations through consistent communication of progress on fault resolution.
• Dispatching of regional Technicians and high-level support personnel (TAC-2).

Qualifications  and Experience:

• National Diploma in Electrical or Computer Systems Engineering.
• The candidate must have an experience on Telecommunication Network), Courses in specific products e.g., SDH, DMWM, TNMS, Experience in the field (approximately 2 years) to understand the inter-connectivity of the various elements of network in the physical layer, Ability to explain to Technicians on site required actions and identifications of components at a detailed level, Experience in using diagnosed software and understands the IP Network.