NAM Assistant (Pick n Pay) at RCL Foods

• RCL FOODS is seeking a skilled NAM Assistant to join our Customer Team in Westville. The role will be reporting to the National Account Manager.
• RCL FOODS is looking for a decisive, efficient and innovative individual with an FMCG background in Account Management support. The purpose of the role is to provide support to the National Account Manager in the smooth running of a portfolio of accounts and ensure that both internal and external customer needs are fully met.

Minimum Requirements    

• Degree or Diploma in Marketing and Business.
• Valid code EB drivers’ license.
• Minimum of 3 years of sales, account management or administration experience and in a similar role (data driven and analytics).

Knowledge and Skills:

• Computer literacy.
• Proficient in Excel, PowerPoint and Outlook.
• Strong data skills and analytical ability.
• Strong affinity with numbers.
• Solid communication and interpersonal skills.
• Excellent time management.
• Ability to work under pressure.
• Ability to form relationships at all levels.
• Presentation skills.
• Project management.
• Very strong attention to detail.
• Problem solving ability.
• Ability to self-manage and work autonomously.
• Adaptable to changing market dynamics and customer needs.
• Growth mindset.

Duties & Responsibilities    

• Support the NAM across core job responsibilities.
• Develop strong relationships with internal stakeholders and customers.
• Pricing management. Capturing pricing, maintaining trackers and managing day to day queries internally and with the customer.
• Claims management. Resolving and processing all claims, investigating invalid claims, managing day to day queries internally and with the customer.
• Run pre and post promo ROI’s, maintain promotional grids, track compliance.
• Budget management. Day to day management of budgets, update and maintain trackers and systems.
• Compile customer reviews, sales performance tracking and running innovation trackers.
• Use various data platforms to analyze performance and deliver meaningful insights.
• Operational excellence. Work closely with Vector and Ops team to drive operational excellence, trade initiatives and perfect store.
• Business Planning. Support the NAM in the business planning process.
• Complete listing documentation and own the listing process. Support the NAM in formulating innovation strategy and managing the execution.
• Support the NAM through the demand planning and forecasting process. Provide relevant information and data required to build the forecast, including sales in, sales out, promo performance and stock on hand. Track performance against forecast.
• Commercial excellence. Develop an understanding of profitability. Interpret and understand financial KPI’s.
• General admin. Including expense claims, credit card recons, travel bookings.
• Attend internal and customer meetings as required.